FREQUENTLY ASKED QUESTIONS .

Frequently Asked Questions

  • Open your browser on your mobile device.

    You should see a message welcoming you back.

    Enter the correct details in the "Email Address" and "Password" fields.

    •Don't remember your password? Simply click on "Forgot Your Password?" below the text fields for your login information.

    Click the "Log In" button.

    You should be logged in!

    If you have any additional questions, please don't hesitate to let us know! We're here for you.

  • After placing your order, delivery typically takes 2-7 business days depending on the shipping carrier and your location.

    For subscription items, your products will ship within 2-3 business days of your subscription date.

    When your order ships, you'll receive an email with a link to your tracking information. As soon as we get more details from the carrier, you'll see the tracking history updated on that page.

  • Once an order ships, you should receive tracking information in your email inbox. As soon as we get more details from the carrier, you'll see the tracking history updated on that page.

    You can also find this by logging into your account in your mobile app and clicking "Orders" on the account menu.

  • Phone: +1 (866) 6982181

    Hours: 7 days a week, from 8AM to 5PM EST.

    Email: info@infera-us.com

Contact us